FAQS

Frequently Asked Questions

Have your queries and concerns answered using our complied list of questions we get asked the most.

Opening an Account

  • How can I get my package to Jamaica?

    Klick ‘N’ Ship provides access to a U.S mailing address for you to send your package to.

  • Can I use Klick ‘N’ Ship without registering?

    No. You must register with the site to receive your unique Account # before shopping

  • How do I become a member of Klick ‘N’ Ship?

    Simply click on the Sign Up and fill in all the requested information. You will receive a Welcome Letter at the email address that you provide on the Sign Up page. The Welcome Letter will include your unique Klick 'N' Ship # and your Miami address.

  • Does Klick 'N' Ship charge a registration fee?

    NO Klick 'N' Ship does not charge a registration free, you simply sign up for FREE through our website and start shopping.

  • Do you charge a membership fee?

    There is NO Annual Membership Fee!

Accessing My Account

  • How can I access My Account?

    You can access your account my clicking “My Account” at the top of this page.  You then enter your email address and password.

  • What can I do if I forgot my password?

    If you forgot your password, click on “My Account” then "Forgot your password?". You will be asked to enter your email address.  You will receive an email with a link for you to reset your password.  This email might take up to 2 minutes to arrive.

Flight Schedule

  • How many times per week do you receive packages?

    Packages are received every day at our Miami Warehouse; however, shipments arrive in Jamaica twice per week on Mondays and Thursdays.

    The Miami warehouse is opened Mondays to Fridays between the hours of 8:00 a.m. to 5:30 p.m. The office is closed in observance of U.S. public holidays.

  • How many times do you clear shipments?

    We clear items twice per week on Tuesdays and Fridays.

  • How will I know when my package has arrived in Jamaica?

    You will receive an email when your shipment has arrived in Jamaica and undergoing custom inspection\clearance. You will receive a follow up email notification, once shipment is ready to be collected from your pickup location.

Picking up of Package

  • Can I ask someone to pick up my package(s)?

    Yes you can.  You should log into your account and click on “Authorized Pickup List”, enter the name of the person and click “Add”.

Locations

  • Where is Klick ‘N’ Ship Located?

    We have twenty-three (23) Offices.  Our main pick up point is located at:-

    Shop 20, Liguanea Post Mall

    115 Hope Road,

    Kingston 6

    Telephone #:  876-374-7520

     

    Additional Pick up locations are available at the following Post Offices:-

     

      AddressContact #
    1Central Sorting Office6 - 10 South Camp Road, Kingston CSO876-383-0182
    2Constant Spring Post Office191 Constant Spring Road, Kingston 8876-364-6219
    3General Post Office13 King Street, Kingston876-5852414
    4Fontana Waterloo12 West Kings House Road, Kingston 10876-386-8184
    5Greater Portmore Post OfficeLower West Henderson Blvd, Greater Portmore876-386-7839
    6Gregory Park Post Office1 Cottage Drive, Gregory Park876-386-7899
    7Half Way Tree Post Office89 ½ Half Way Tree Road, Kingston 10876-364-6119
    8Linstead Post Office14 Fletchers Avenue, Linstead876-386-7945
    9Mandeville Post Office18 South Race Course Road876-857-9924
    10May Pen Post OfficeSevens Road876-403-7070
    11Mona Post OfficeMona Road, Kingston 7 (UWI Back Gate)876-374-9838
    12Montego Bay #1 Post OfficeMegre Bay Road, Montego Bay,876-857-9183
    13Morant Bay Post Office43 Queens Street, Morant Bay876-857-5255
    14New Kingston Post OfficeShop 6c,

    New Kingston Shopping Centre

    876-509-9331
    15Ocho Rios Post OfficeMain Street, Ocho Rios876-364-5193
    16Port Antonio Post OfficeGideon Avenue, Port Antonio876-857-6286
    17Port Maria Post Office6 Main Street, Port Maria876-857-8033
    18Santa Cruz Post Office9 Coke Drive, Santa Cruz876-362-7069
    19Savanna-la-mar Post Office105 Great George Street, Savanna la mar876-857-9397
    20Spanish Town Post Office21 Adelaide Street,

    Spanish Town

    876-403-7021
    21St. Ann’s Bay Post Office 8 Main Street, St. Ann's Bay876-857-8681
    22UTech Post OfficeUTech Campus, 237 Old Hope Road, Kingston 6876-375-6018
  • What are Klick ‘N’ Ship opening hours?

     

     Opening Hours
     Mondays to FridaysSaturdaysSundays
    1Central Sorting Office 8:00 am - 5:00 pm
    2Constant Spring 8:00 am - 5:00 pm9:00 am - 1:00 pm
    3General Post Office 8:00 am - 5:00 pm
    4Fontana Waterloo10:00 am – 6:00 p.m.10:00 am – 2:00 pm
    5Greater Portmore 8:00 am - 5:00 pm9:00 am - 1:00 pm
    6Gregory Park 8:00 am - 5:00 pm
    7Half Way Tree 8:00 am - 5:00 pm9:00 am - 1:00 pm
    8Liguanea (Main) 8:00 am - 5:00 pm9:00 am –1:00 pm
    9Linstead Post Office 8:00 am - 5:00 pm
    10Mandeville 8:00 am - 5:00 pm
    11May Pen 8:00 am - 5:00 pm
    12Mona Post Office 8:00 am - 5:00 pm
    13Montego Bay #18:00 am - 5:00 pm
    14Morant Bay8:00 am - 5:00 pm
    15Ocho Rios8:00 am - 5:00 pm
    16New Kingston8:00 am - 5:00 pm
    17Port Antonio8:00 am - 5:00 pm
    18Port Maria8:00 am - 5:00 pm
    19Santa Cruz8:00 am - 5:00 pm
    20Savanna-la-mar8:00 am - 5:00 pm
    21Spanish Town8:00 am - 5:00 pm
    22St. Ann’s Bay8:00 am - 5:00 pm
    23Utech Post Office8:00 am - 5:00 pm

     

Processing of Packages

  • How long does it take for my package to be processed?

    All packages received takes 1 business day for processing, as such packages MUST be received before 2:00 p.m.  on Thursday and Tuesday to be processed in time for the shipment leaving to the Miami airport on Friday and Wednesday.  In some instances, packages received after 2 p.m. might be processed and included, this depends on the volume of packages received.

  • How are Fragile Items Treated?

    We charge a flat fee of US$25 to bubble wrap TVs, and monitors to prevent breakage.  This service is automatically applied to all such items when received at our Miami warehouse.

  • How can I place packages on hold?

    Packages can be placed on hold by you by clicking on the link provided in the email advising you about the arrival of the package in Miami.

  • How do I release packages placed on hold?

    Our team will release your packages that have been placed on hold AFTER each shipment has left the Miami warehouse. If there are multiple packages, we will review the invoices to ensure that the total doesn’t exceed US$50. If the invoices weren’t uploaded, we will release only one package.

Returning of Package

  • What happens if I would like for a package to be returned to shipper?

    If you receive a package that you would like to be destroyed, collected by someone or returned to shipper, the following options and associated costs are available:

    OptionsRates
    Request that we destroy your packageUS$5
    Return the package to the supplierUS$15.00 plus shipping
    Pick up the package at our Miami warehouse “In & Out Fee”US$15.00 plus shipping
    Have it delivered to a local Miami address of your choiceUS$15.00 plus shipping

Storage and Disposal

  • Are there storage fees charged for items held at my pickup location?

    Yes, storage fees are charged if your item(s) is/are not collected 14 days from the notification of arrival at your pickup location. The storage fee will be $100 per day per item thereafter.

  • When are items considered for auctioning?

    Failure to collect item(s) within 30 days after the item(s) has/have been delivered to your pickup location will result in the company auctioning the item(s) at its next scheduled Auction.

Customs and Clearance

  • Why do I have to agree to Klick ‘N’ Ship acting on my behalf before signing up?

    It authorizes Klick ‘n’ Ship to act on your behalf in respect to Customs clearance,declaration and payment of any and all customs charges that may be applicable to your shipments.

  • Why do I need to provide my Taxpayer Registration Number (TRN) when I am registering?

    Jamaica Customs Agency requires your TRN when cargo is being cleared by our agent.

  • Should I provide an invoice and why?

    Jamaica Custom Agency requires that an invoice be tendered to them during the custom clearance process. As such, you are required to upload or email your receipt/invoice as proof of payment.

  • When are Customs Duties applicable?

    If the price paid exceeds US$50.00 or if the items are under $50 but deemed to be of a commercial nature, customs duties can be levied at the point of inspection by Jamaica Customs. The decision to levy custom duties and taxes is at the discretion of the Inspecting Customs Officer.

  • Will you Prepay Customs Duty?

    Klick ‘N’ Ship will pay Customs Duty and associate fees when clearing the items through Jamaica Customs. For goods exceeding US$299, we will ask the account holder to prepay customs duty prior to customs clearance, you will be advised via email as soon as the charges are known.

Hazardous & Restricted Materials

  • What are Hazardous & Restricted Materials?

    Hazardous items are considered dangerous or restricted as determined by Jamaica Customs, IATA and the FAA. Hazardous items are goods that require special treatment before they can be shipped via air. Restricted items are goods that require a special permit to enter the island.

  • Which products are restricted or hazardous?

    Click here to view: List of Restricted Items
    Click here to view: List of Banned/Restricted items on the Ministry of National Security

    EXPLOSIVES:
    All explosive materials including fireworks, flash powders, small arms ammunition or any items utilizing or containing explosive substances, detonators, flammable materials or propellants.

    GASES COMPRESSED:
    Gases, liquefied and non-liquefied compressed gases, flammable gases, including the containers for transporting these materials. This also includes aerosols.

    FLAMMABLE LIQUIDS:
    Flammable liquid with a flashpoint below 100°F, Pyrophoric liquids that ignite spontaneously at temperatures at or below 130°F, any other combustible liquids.

    FLAMMABLE SOLIDS:
    Materials that may be readily ignited by friction or retained heat, including spontaneously combustible and water-reactive materials.

    OXIDISERS & ORGANIC PEROXIDES SUBSTANCES:
    These include chlorates, permanganates an inorganic peroxides and any organic derivatives of hydrogen peroxide.

    INFECTIOUS AND TOXIC SUBSTANCES:
    Any substance liable to cause death or injury or harm to human health if swallowed, inhaled or contacted by the skin. Substances which are infectious to humans and/or animals, including genetically modified micro-organisms, biological products, diagnostic specimens and clinical and medical waste.

    RADIOACTIVE MATERIALS
    Any and all substances or combination of substances that spontaneously gives off ionizing radiation including items that may contain these substances.

    CORROSIVE MATERIALS
    A liquid or solid that causes visible destruction or irreversible damage to human tissue on contact, or in the case of leakage will materially damage or destroy other goods or the means of transportation.

    OTHER REGULATED MATERIALS ARTICLES
    Substances, which during transportation presents a danger not covered by other classes above.

  • What happens if I have already ordered a restricted item?

    If you receive a package that is restricted to fly, you have four options:

    Options

    Rates

    Request that we destroy it

     

    US$5

    Ask that we return the package to the supplier

     

    US$10.00 plus shipping

    Pick up the package at our Miami warehouse

     

    US$10.00 plus shipping

    Have it delivered to a local Miami address of your choice

     

    US$10.00 plus shipping

     

    Your selection needs to be communicated to our Customer Service Department. If no instruction is received from you within 2 weeks after the package arrives in Miami, it will be destroyed and the associated costs will be charged to your account

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