Opening an Account
- How can I get my package to Jamaica?
Klick ‘N’ Ship provides access to a U.S mailing address for you to send your package to.
- Can I use Klick ‘N’ Ship without registering?
No. You must register with the site to receive your unique Account # before shopping
- How do I become a member of Klick ‘N’ Ship?
Simply click on the Sign Up and fill in all the requested information. You will receive a Welcome Letter at the email address that you provide on the Sign Up page. The Welcome Letter will include your unique Klick 'N' Ship # and your Miami address.
- Does Klick 'N' Ship charge a registration fee?
NO Klick 'N' Ship does not charge a registration free, you simply sign up for FREE through our website and start shopping.
- Do you charge a membership fee?
There is NO Annual Membership Fee!
Accessing My Account
- How can I access My Account?
You can access your account my clicking “My Account” at the top of this page. You then enter your email address and password.
- What can I do if I forgot my password?
If you forgot your password, click on “My Account” then "Forgot your password?". You will be asked to enter your email address. You will receive an email with a link for you to reset your password. This email might take up to 2 minutes to arrive.
- How many times per week do you receive packages?
Packages are received every day at our Miami Warehouse; however, shipments arrive in Jamaica twice per week on Mondays and Thursdays.
The Miami warehouse is opened Mondays to Fridays between the hours of 8:00 a.m. to 5:30 p.m. The office is closed in observance of U.S. public holidays.
- How many times do you clear shipments?
We clear items twice per week on Tuesdays and Fridays.
- How will I know when my package has arrived in Jamaica?
You will receive an email when your shipment has arrived in Jamaica and undergoing custom inspection\clearance. You will receive a follow up email notification, once shipment is ready to be collected from your pickup location.
Picking up of Package
- Can I ask someone to pick up my package(s)?
Yes you can. You should log into your account and click on “Authorized Pickup List”, enter the name of the person and click “Add”.
- Where is Klick ‘N’ Ship Located?
We have twenty-three (23) Offices. Our main pick up point is located at:-
Shop 20, Liguanea Post Mall
115 Hope Road,
Telephone #: 876-374-7520
Additional Pick up locations are available at the following Post Offices:-
Address Contact # 1 Central Sorting Office 6 - 10 South Camp Road, Kingston CSO 876-383-0182 2 Constant Spring Post Office 191 Constant Spring Road, Kingston 8 876-364-6219 3 General Post Office 13 King Street, Kingston 876-5852414 4 Fontana Waterloo 12 West Kings House Road, Kingston 10 876-386-8184 5 Greater Portmore Post Office Lower West Henderson Blvd, Greater Portmore 876-386-7839 6 Gregory Park Post Office 1 Cottage Drive, Gregory Park 876-386-7899 7 Half Way Tree Post Office 89 ½ Half Way Tree Road, Kingston 10 876-364-6119 8 Linstead Post Office 14 Fletchers Avenue, Linstead 876-386-7945 9 Mandeville Post Office 18 South Race Course Road 876-857-9924 10 May Pen Post Office Sevens Road 876-403-7070 11 Mona Post Office Mona Road, Kingston 7 (UWI Back Gate) 876-374-9838 12 Montego Bay #1 Post Office Megre Bay Road, Montego Bay, 876-857-9183 13 Morant Bay Post Office 43 Queens Street, Morant Bay 876-857-5255 14 New Kingston Post Office Shop 6c,
New Kingston Shopping Centre
876-509-9331 15 Ocho Rios Post Office Main Street, Ocho Rios 876-364-5193 16 Port Antonio Post Office Gideon Avenue, Port Antonio 876-857-6286 17 Port Maria Post Office 6 Main Street, Port Maria 876-857-8033 18 Santa Cruz Post Office 9 Coke Drive, Santa Cruz 876-362-7069 19 Savanna-la-mar Post Office 105 Great George Street, Savanna la mar 876-857-9397 20 Spanish Town Post Office 21 Adelaide Street,
876-403-7021 21 St. Ann’s Bay Post Office 8 Main Street, St. Ann's Bay 876-857-8681 22 UTech Post Office UTech Campus, 237 Old Hope Road, Kingston 6 876-375-6018
- What are Klick ‘N’ Ship opening hours?
Opening Hours Mondays to Fridays Saturdays Sundays 1 Central Sorting Office 8:00 am - 5:00 pm 2 Constant Spring 8:00 am - 5:00 pm 9:00 am - 1:00 pm 3 General Post Office 8:00 am - 5:00 pm 4 Fontana Waterloo 10:00 am – 6:00 p.m. 10:00 am – 2:00 pm 5 Greater Portmore 8:00 am - 5:00 pm 9:00 am - 1:00 pm 6 Gregory Park 8:00 am - 5:00 pm 7 Half Way Tree 8:00 am - 5:00 pm 9:00 am - 1:00 pm 8 Liguanea (Main) 8:00 am - 5:00 pm 9:00 am –1:00 pm 9 Linstead Post Office 8:00 am - 5:00 pm 10 Mandeville 8:00 am - 5:00 pm 11 May Pen 8:00 am - 5:00 pm 12 Mona Post Office 8:00 am - 5:00 pm 13 Montego Bay #1 8:00 am - 5:00 pm 14 Morant Bay 8:00 am - 5:00 pm 15 Ocho Rios 8:00 am - 5:00 pm 16 New Kingston 8:00 am - 5:00 pm 17 Port Antonio 8:00 am - 5:00 pm 18 Port Maria 8:00 am - 5:00 pm 19 Santa Cruz 8:00 am - 5:00 pm 20 Savanna-la-mar 8:00 am - 5:00 pm 21 Spanish Town 8:00 am - 5:00 pm 22 St. Ann’s Bay 8:00 am - 5:00 pm 23 Utech Post Office 8:00 am - 5:00 pm
Processing of Packages
- How long does it take for my package to be processed?
All packages received takes 1 business day for processing, as such packages MUST be received before 2:00 p.m. on Thursday and Tuesday to be processed in time for the shipment leaving to the Miami airport on Friday and Wednesday. In some instances, packages received after 2 p.m. might be processed and included, this depends on the volume of packages received.
- How are Fragile Items Treated?
We charge a flat fee of US$25 to bubble wrap TVs, and monitors to prevent breakage. This service is automatically applied to all such items when received at our Miami warehouse.
- How can I place packages on hold?
Packages can be placed on hold by you by clicking on the link provided in the email advising you about the arrival of the package in Miami.
- How do I release packages placed on hold?
Our team will release your packages that have been placed on hold AFTER each shipment has left the Miami warehouse. If there are multiple packages, we will review the invoices to ensure that the total doesn’t exceed US$50. If the invoices weren’t uploaded, we will release only one package.
- Do you charge Dimensional weight?
We charge actual weight for all packages that can hold inside of our Jumbo shipping bags. Notwithstanding, all items that are wider or longer than our shipping bags will ship as a Loose Piece. All loose pieces are charged by the volume weight. The volume weight is calculated as follows: L x W x H divided by 166 (measurements should be in inches).
Returning of Package
- What happens if I would like for a package to be returned to shipper?
If you receive a package that you would like to be destroyed, collected by someone or returned to shipper, the following options and associated costs are available:
Options Rates Request that we destroy your package US$5 Return the package to the supplier US$15.00 plus shipping Pick up the package at our Miami warehouse “In & Out Fee” US$15.00 plus shipping Have it delivered to a local Miami address of your choice US$15.00 plus shipping
Storage and Disposal
- Are there storage fees charged for items held at my pickup location?
Yes, storage fees are charged if your item(s) is/are not collected 14 days from the notification of arrival at your pickup location. The storage fee will be $100 per day per item thereafter.
- When are items considered for auctioning?
Failure to collect item(s) within 30 days after the item(s) has/have been delivered to your pickup location will result in the company auctioning the item(s) at its next scheduled Auction.
Customs and Clearance
- Why do I have to agree to Klick ‘N’ Ship acting on my behalf before signing up?
It authorizes Klick ‘n’ Ship to act on your behalf in respect to Customs clearance,declaration and payment of any and all customs charges that may be applicable to your shipments.
- Why do I need to provide my Taxpayer Registration Number (TRN) when I am registering?
Jamaica Customs Agency requires your TRN when cargo is being cleared by our agent.
- Should I provide an invoice and why?
Jamaica Custom Agency requires that an invoice be tendered to them during the custom clearance process. As such, you are required to upload or email your receipt/invoice as proof of payment.
- When are Customs Duties applicable?
If the price paid exceeds US$50.00 or if the items are under $50 but deemed to be of a commercial nature, customs duties can be levied at the point of inspection by Jamaica Customs. The decision to levy custom duties and taxes is at the discretion of the Inspecting Customs Officer.
- Will you Prepay Customs Duty?
Klick ‘N’ Ship will pay Customs Duty and associate fees when clearing the items through Jamaica Customs. For goods exceeding US$299, we will ask the account holder to prepay customs duty prior to customs clearance, you will be advised via email as soon as the charges are known.
Hazardous & Restricted Materials
- What are Hazardous & Restricted Materials?
Hazardous items are considered dangerous or restricted as determined by Jamaica Customs, IATA and the FAA. Hazardous items are goods that require special treatment before they can be shipped via air. Restricted items are goods that require a special permit to enter the island.
- Which products are restricted or hazardous?
Click here to view: List of Restricted Items
Click here to view: List of Banned/Restricted items on the Ministry of National Security
All explosive materials including fireworks, flash powders, small arms ammunition or any items utilizing or containing explosive substances, detonators, flammable materials or propellants.
Gases, liquefied and non-liquefied compressed gases, flammable gases, including the containers for transporting these materials. This also includes aerosols.
Flammable liquid with a flashpoint below 100°F, Pyrophoric liquids that ignite spontaneously at temperatures at or below 130°F, any other combustible liquids.
Materials that may be readily ignited by friction or retained heat, including spontaneously combustible and water-reactive materials.
OXIDISERS & ORGANIC PEROXIDES SUBSTANCES:
These include chlorates, permanganates an inorganic peroxides and any organic derivatives of hydrogen peroxide.
INFECTIOUS AND TOXIC SUBSTANCES:
Any substance liable to cause death or injury or harm to human health if swallowed, inhaled or contacted by the skin. Substances which are infectious to humans and/or animals, including genetically modified micro-organisms, biological products, diagnostic specimens and clinical and medical waste.
Any and all substances or combination of substances that spontaneously gives off ionizing radiation including items that may contain these substances.
A liquid or solid that causes visible destruction or irreversible damage to human tissue on contact, or in the case of leakage will materially damage or destroy other goods or the means of transportation.
OTHER REGULATED MATERIALS ARTICLES
Substances, which during transportation presents a danger not covered by other classes above.
- What happens if I have already ordered a restricted item?
If you receive a package that is restricted to fly, you have four options:
Request that we destroy it
Ask that we return the package to the supplier
US$10.00 plus shipping
Pick up the package at our Miami warehouse
US$10.00 plus shipping
Have it delivered to a local Miami address of your choice
US$10.00 plus shipping
Your selection needs to be communicated to our Customer Service Department. If no instruction is received from you within 2 weeks after the package arrives in Miami, it will be destroyed and the associated costs will be charged to your account