Frequently Asked Questions
Have your queries and concerns answered using our complied list of questions we get asked the most.
Opening an Account
- How can I get my package to Jamaica?
Klick ‘N’ Ship provides access to a U.S mailing address for you to send your package to.
- Can I use Klick ‘N’ Ship without registering?
No. You must register with the site to receive your unique Account # before shopping
- How do I become a member of Klick ‘N’ Ship?
Simply click on the Sign Up and fill in all the requested information. You will receive a Welcome Letter at the email address that you provide on the Sign Up page. The Welcome Letter will include your unique Klick 'N' Ship # and your Miami address.
- Does Klick 'N' Ship charge a registration fee?
NO Klick 'N' Ship does not charge a registration free, you simply sign up for FREE through our website and start shopping.
- Do you charge a membership fee?
There is NO Annual Membership Fee!
Accessing My Account
- How can I access My Account?
You can access your account my clicking “My Account” at the top of this page. You then enter your email address and password.
- What can I do if I forgot my password?
If you forgot your password, click on “My Account” then "Forgot your password?". You will be asked to enter your email address. You will receive an email with a link for you to reset your password. This email might take up to 2 minutes to arrive.
Flight Schedule
- How many times per week do you receive packages?
Packages are received every day at our Miami Warehouse; the Miami warehouse is opened Mondays to Fridays between the hours of 8:00 a.m. to 5:30 p.m. The office is closed in observance of U.S. public holidays.
Shipments arrive in Jamaica three times per weekly on Mondays, Tuesdays and Thursdays.
- How many times do you clear shipments?
We clear items three times per week on Tuesdays, Wednesdays and Fridays.
- How will I know when my package has arrived in Jamaica?
You will receive an email when your shipment has arrived in Jamaica and undergoing custom inspection\clearance. You will receive a follow up email notification, once shipment is ready to be collected from your pickup location.
Picking up of Package
- Can I ask someone to pick up my package(s)?
Yes you can. You should log into your account and click on “Authorized Pickup List”, enter the name of the person and click “Add”.
Notifications
- My package was delivered but I did not received a notification, what should I do?
Please check your Spam Folder as some customers have advised that the email was found in their Spam Folder.
Additionally, there may be an error in the shipping address. If you don’t receive an email 1 business day after delivery, contact us via email at info@klicknshipexpress.com.
Locations
- Where is Klick ‘N’ Ship Located?
Pick up locations are available at the following seventy-five (81) Post Offices:-
Location Address Contact # 1 Alexandria Main Street, Alexandria 876-2200595 2 Allman Town Post Office 8 Vincent Street; Kingston 4 876-220-9610 3 Anchovy Post Office Anchovy Main Road 876-239-0974 4 Annotto Bay Main Street, Annotto Bay 876-212-0652 5 Balaclava Post Office Balaclava 876-239-0847 6 Bamboo Post Office Bamboo District, 876-220-0625 7 Bethel Town Main Street, Bethel Town 876-215-4923 8 Black River Post Office 36 High Street, Black River 876-239-0848 9 Bog Walk Post Office Main Road, Bog Walk 876-218-3159 10 Borobridge Borobridge District 876-239-0879 11 Bridgeport Post Office Eberley Drive, Bridgeport, 876-218-8847 12 Brown’s Town Post Office Main Street, Brown's Town 876-220-0707 13 Brown's Hall P.O Main Street, Browns Hall District, St. Catherine 876-218-8960 14 Buff Bay Post Office Main Road 876-220-2125 15 Bushy Park Main Street, Bushy Park 876-218-9042 16 Castleton Main Street, Castleton, St. Catherine 876-221-0974 17 Cave Valley Cave Valley Main Road 876-220-0848 18 Central Sorting Office 6 - 10 South Camp Road, Kingston CSO 876-239-0996 19 Christiana Post Office Main Street, Christiana 876-239-0949 20 Claremont Post Office Main Road 876-220-0865 21 Constant Spring Post Office 191 Constant Spring Road, Kingston 8 876-221-1781 22 Cross Roads Post Office 100 Slipe Road Kingston 5 876-221-3237 23 Darliston Main Street, Darliston, Westmoreland 876-215-8493 24 Discovery Bay Post Office Main Street, Discovery Bay 876-220-1036 25 Duncans Post Office Duncans PO 876-220-1349 26 Ewarton Post Office Main Road, Ewarton 876-219-9370 27 Falmouth Post Office 7 Market Street, Falmouth 876-220-1377 28 Gayle Gayle Main Road 876-2128709 29 General Post Office 13 King Street, Kingston 876-221-7548 30 Golden Grove Main Street, Golden Grove, St. Ann 876-220-2251 31 Gordon Town Main Street, Gordon Town, St. Andrew 876-221-7749 32 Grange Hill Post Office Grange Hill Main Street 876-386-5607 33 Grants Pen 35 Grants Pen Road Kingston 8 876-221-9229 34 Greater Portmore Post Office Lower West Henderson Blvd, Greater Portmore 876-220-0029 35 Green Island Green Island Main Road 876-216-7585 36 Gregory Park Post Office 1 Cottage Drive, Gregory Park 876-220-0110 37 Half Way Tree Post Office 89 ½ Half Way Tree Road, Kingston 10 876-223-1023 38 Highgate Post Office Main Street, Highgate 876-2132547 39 Hope Bay Hope Bay Main Road 876-220-2284 40 Hopewell Post Office Hopewell Main Road 876-239-0985 41 Islington Post Office Islington Main Road 876-213-3332 42 Kelitts Post Office Kellitts 876-220-0134 43 Lacovia Main Street, Lacovia. St Elizabeth 876-239-0856 44 Liguanea Main Office Shop 20, Liguanea Post Mall, 115 Hope Road, Kingston 6 876-224-4021 45 Linstead Post Office 14 Fletchers Avenue, Linstead 876-220-0135 46 Little London Main Street, Little London, Westmoreland 876-217-1290 47 Little River Post Office Rosehall, St. James 876-239-0989 48 Lluidas Vale Main Street, Lluidas Vale, St. Catherine 876-220-0154 49 Long Bay Long Bay Main Road 876-220-2298 50 Lucea Post Office Church Street, Lucea, Hanover 876-217-2257 51 Manchioneal Manchioneal Main Road 876-220-2300 52 Mandeville Post Office 18 South Race Course Road 876-239-0963 53 May Pen Post Office Sevens Road 876-239-0889 54 Meadowbridge Post Office 6 Chancery Street; Kingston 19 876-223-8520 55 Middle Quarters Middle uarters Main Road 876-239-0859 56 Mona Post Office Mona Road, Kingston 7 (UWI Back Gate) 876-223-9054 57 Moneague Post Office Moneague Main Road 876-220-0156 58 Montego Bay #1 Post Office Megre Bay Road, Montego Bay, 876-239-0994 59 Montego Bay #2 Post Office 120 Barnett Street, Montego Bay 876-239-0995 60 Morant Bay Post Office 43 Queens Street, Morant Bay 876-220-2305 61 Negril Post Office West End Road Negril 876-217-6583 62 New Kingston Post Office Shop 6c, New Kingston Shopping Centre 876-223-9760 63 Ocho Rios Post Office Main Street, Ocho Rios 876-220-1470 64 Old Harbour Post Office 23 East Street, Old Harbour 876-220-0157 65 Oracabessa Post Office Oracabessa Main Road 876-214-3421 66 Orange Bay Orange Bay main Road 876-220-2343 67 Petersfield Main Street 876-2176803 68 Point Hill P.O Main Street, Point Hill District, St. Catherine 876-220-0263 69 Port Antonio Post Office Gideon Avenue, Port Antonio 876-220-2478 70 Port Maria Post Office 6 Main Street, Port Maria 876-214-6646 71 Port Morant 8 Rosemary Ln, Morant Bay, St. Thomas 876-220-2507 72 Port Royal Port Royal 876-224-0008 73 Porus Post Office Main Street; Porus 876-390939 74 Priestman's River Priestman's River Main Road 876-220-2843 75 Reading Long Hill, Reading PO 876-239-0998 76 Red Hills Post Office Red Hills Square 876-224-0015 77 Richmond Richmond, St. Mary 876-215-0748 78 Runaway Bay Post Office Main Street 876-220-1910 79 Santa Cruz Post Office 9 Coke Drive, Santa Cruz 876-239-0867 80 Savanna-la-mar Post Office 105 Great George Street, Savanna la mar 876-218-0975 81 Siloah Main Street, Siloah 876-239-0868 82 Spanish Town Post Office 21 Adelaide Street, Spanish Town 876-220-0494 83 Spur Tree Spur Tree District 876-239-0969 84 St. Ann’s Bay Post Office 8 Main Street, St. Ann's Bay 876-220-1938 85 Toll Gate Toll Gate Main Road 876-239-0944 86 Tower Isle Shop #3E, Pompano Plaza, Tower Isle, 876-215-1580 87 UTech Post Office UTech Campus, 237 Old Hope Road, Kingston 6 876-224-0052 88 Vineyard Town Post Office 63A Deanery Road: Kingston 3 876-2240062 89 WAKEFIELD c/o Hampden Post Office, Trelawny 876-220-2062 90 Waterford Post Office Passage Fort Drive; Waterford 876-220-0493 91 Western District Office 109 Molynes Road; Kingston 20 876-224-0063 92 Whitehorses Whitehorses, St. Thomas 876-220-2848 93 Whitehouse Post Office Main Street 876-218-1192 94 Whitesands Beach Gloucester Ave, Montego Bay 876-210-7583 95 Whitfield Post Office 10 Waltham Park Road 876-224-0066 96 Williamsfield Post Office Main Street, Williamsifled 876-239-0971 97 Windward Road Post Office 95 Windward Road; Kingston 2 876-224-0067 98 Yallahs Post Office Yallahs Square 876-2202857 - What are Klick ‘N’ Ship opening hours?
The opening hours for all our locations are 8:00 a.m. – 5:00 p.m. Mondays to Fridays.
Processing of Packages
- How long does it take for my package to be processed?
All packages received takes 1 business day for processing, as such packages MUST be received before 2:00 p.m. on Thursday, Friday and Tuesday to be processed in time for the shipment leaving to the Miami airport on Friday, Monday and Wednesday. In some instances, packages received after 2 p.m. might be processed and included, this depends on the volume of packages received.
- How are Fragile Items Treated?
We charge a flat fee of US$25 to bubble wrap TVs and US$10 for monitors to prevent breakage. This service is automatically applied to all such items when received at our Miami warehouse.
- How can I place packages on hold?
Packages can be placed on hold by you by clicking on the link provided in the email advising you about the arrival of the package in Miami.
- How do I release packages placed on hold?
Our team will release your packages that have been placed on hold AFTER each shipment has left the Miami warehouse. If there are multiple packages, we will review the invoices to ensure that the total doesn’t exceed US$50. If the invoices weren’t uploaded, we will release only one package.
- Do you charge Dimensional weight?
We charge actual weight for all packages that can hold inside of our Jumbo shipping bags. Notwithstanding, all items that are wider or longer than our shipping bags will ship as a Loose Piece. All loose pieces are charged by the volume weight. The volume weight is calculated as follows: L x W x H divided by 166 (measurements should be in inches).
Returning of Package
- What happens if I would like for a package to be returned to shipper?
If you receive a package that you would like to be destroyed, collected by someone or returned to shipper, the following options and associated costs are available:
Options Rates Request that we destroy your package US$5 Return the package to the supplier US$15.00 plus shipping Pick up the package at our Miami warehouse “In & Out Fee” US$15.00 plus shipping Have it delivered to a local Miami address of your choice US$15.00 plus shipping
Storage and Disposal
- Are there storage fees charged for items held at my pickup location?
Yes, storage fees are charged if your item(s) is/are not collected 14 days from the notification of arrival at your pickup location. The storage fee will be $100 per day per item thereafter.
- Storage Fees charged by the Airlines
If you fail to submit a proper invoice and the package is detained in the locker at the Norman Manley International Airport, storage will be calculated after the fifth day and it starts at $800. This fee is paid to the airlines.
- When are items considered for auctioning?
Failure to collect item(s) within 30 days after the item(s) has/have been delivered to your pickup location will result in the company auctioning the item(s) at its next scheduled Auction.
Customs and Clearance
- Why do I have to agree to Klick ‘N’ Ship acting on my behalf before signing up?
It authorizes Klick ‘n’ Ship to act on your behalf in respect to Customs clearance,declaration and payment of any and all customs charges that may be applicable to your shipments.
- Why do I need to provide my Taxpayer Registration Number (TRN) when I am registering?
Jamaica Customs Agency requires your TRN when cargo is being cleared by our agent.
- Should I provide an invoice and why?
Jamaica Custom Agency requires that an invoice be tendered to them during the custom clearance process. As such, you are required to upload or email your receipt/invoice as proof of payment.
- When are Customs Duties applicable?
If the price paid exceeds US$100.00 or if the items are under US$100 but deemed to be of a commercial nature, customs duties can be levied at the point of inspection by Jamaica Customs. The decision to levy custom duties and taxes is at the discretion of the Inspecting Customs Officer.
- Will you Prepay Customs Duty?
Klick ‘N’ Ship will pay Customs Duty and associate fees when clearing the items through Jamaica Customs. For goods exceeding US$299, we will ask the account holder to prepay customs duty prior to customs clearance, you will be advised via email as soon as the charges are known.
Hazardous & Restricted Materials
- What are Hazardous & Restricted Materials?
Hazardous items are considered dangerous or restricted as determined by Jamaica Customs, IATA and the FAA. Hazardous items are goods that require special treatment before they can be shipped via air. Restricted items are goods that require a special permit to enter the island.
- Which products are restricted or hazardous?
Click here to view: List of Restricted Items
Click here to view: List of Banned/Restricted items on the Ministry of National SecurityEXPLOSIVES:
All explosive materials including fireworks, flash powders, small arms ammunition or any items utilizing or containing explosive substances, detonators, flammable materials or propellants.GASES COMPRESSED:
Gases, liquefied and non-liquefied compressed gases, flammable gases, including the containers for transporting these materials. This also includes aerosols.FLAMMABLE LIQUIDS:
Flammable liquid with a flashpoint below 100°F, Pyrophoric liquids that ignite spontaneously at temperatures at or below 130°F, any other combustible liquids.FLAMMABLE SOLIDS:
Materials that may be readily ignited by friction or retained heat, including spontaneously combustible and water-reactive materials.OXIDISERS & ORGANIC PEROXIDES SUBSTANCES:
These include chlorates, permanganates an inorganic peroxides and any organic derivatives of hydrogen peroxide.INFECTIOUS AND TOXIC SUBSTANCES:
Any substance liable to cause death or injury or harm to human health if swallowed, inhaled or contacted by the skin. Substances which are infectious to humans and/or animals, including genetically modified micro-organisms, biological products, diagnostic specimens and clinical and medical waste.RADIOACTIVE MATERIALS
Any and all substances or combination of substances that spontaneously gives off ionizing radiation including items that may contain these substances.CORROSIVE MATERIALS
A liquid or solid that causes visible destruction or irreversible damage to human tissue on contact, or in the case of leakage will materially damage or destroy other goods or the means of transportation.OTHER REGULATED MATERIALS ARTICLES
Substances, which during transportation presents a danger not covered by other classes above. - What happens if I have already ordered a restricted item?
If you receive a package that is restricted to fly, you have four options:
Options Rates Request that we destroy it US$5 Ask that we return the package to the supplier US$15.00 plus shipping Pick up the package at our Miami warehouse US$15.00 plus shipping Have it delivered to a local Miami address of your choice US$15.00 plus shipping Your selection needs to be communicated to our Customer Service Department. If no instruction is received from you within 2 weeks after the package arrives in Miami, it will be destroyed and the associated costs will be charged to your account