FAQS

Frequently Asked Questions

Have your queries and concerns answered using our complied list of questions we get asked the most.

Opening an Account

  • How can I get my package to Jamaica?

    Klick ‘N’ Ship provides access to a U.S mailing address for you to send your package to.

  • Can I use Klick ‘N’ Ship without registering?

    No. You must register with the site to receive your unique Account # before shopping

  • How do I become a member of Klick ‘N’ Ship?

    Simply click on the Sign Up and fill in all the requested information. You will receive a Welcome Letter at the email address that you provide on the Sign Up page. The Welcome Letter will include your unique Klick 'N' Ship # and your Miami address.

  • Does Klick 'N' Ship charge a registration fee?

    NO Klick 'N' Ship does not charge a registration free, you simply sign up for FREE through our website and start shopping.

  • Do you charge a membership fee?

    There is NO Annual Membership Fee!

Accessing My Account

  • How can I access My Account?

    You can access your account my clicking “My Account” at the top of this page.  You then enter your email address and password.

  • What can I do if I forgot my password?

    If you forgot your password, click on “My Account” then "Forgot your password?". You will be asked to enter your email address.  You will receive an email with a link for you to reset your password.  This email might take up to 2 minutes to arrive.

Flight Schedule

  • How many times per week do you receive packages?

    Packages are received every day at our Miami Warehouse; however, shipments arrive in Jamaica twice per week on Mondays and Thursdays.

    The Miami warehouse is opened Mondays to Fridays between the hours of 8:00 a.m. to 5:30 p.m. The office is closed in observance of U.S. public holidays.

  • How many times do you clear shipments?

    We clear items twice per week on Tuesdays and Fridays.

  • How will I know when my package has arrived in Jamaica?

    You will receive an email when your shipment has arrived in Jamaica and undergoing custom inspection\clearance. You will receive a follow up email notification, once shipment is ready to be collected from your pickup location.

Picking up of Package

  • Can I ask someone to pick up my package(s)?

    Yes you can.  You should log into your account and click on “Authorized Pickup List”, enter the name of the person and click “Add”.

Locations

  • Where is Klick ‘N’ Ship Located?

    We have thirty-three (33) Offices.  Our main pick up point is located at:-

    Shop 20, Liguanea Post Mall

    115 Hope Road,

    Kingston 6

    Telephone #:  876-224-4021

     

    Additional Pick up locations are available at the following Post Offices:-

     

    LocationAddressContact #
    1BridgeportEberley Drive, Bridgeport,876-218-8847
    2Brown’s Town Post OfficeMain Street, Brown's Town876-220-0707
    3Central Sorting Office6 - 10 South Camp Road, Kingston CSO876-239-0996
    4Constant Spring Post Office191 Constant Spring Road, Kingston 8876-221-1781
    5Cross Roads Post Office100 Slipe Road Kingston 5876-221-3237
    6Falmouth Post Office7 Market Street, Falmouth876-220-1377
    7Fontana Waterloo12 West Kings House Road, Kingston 10876-224-4277
    8General Post Office13 King Street, Kingston876-221-7548
    9Greater Portmore Post OfficeLower West Henderson Blvd, Greater Portmore876-220-0029
    10Gregory Park Post Office1 Cottage Drive, Gregory Park876-220-0110
    11Half Way Tree Post Office89 ½ Half Way Tree Road, Kingston 10876-223-1023
    12Linstead Post Office14 Fletchers Avenue, Linstead876-220-0135
    13Mandeville Post Office18 South Race Course Road876-239-0963
    14May Pen Post OfficeSevens Road876-239-0889
    15Meadowbridge Post Office6 Chancery Street; Kingston 19876-223-8520
    16Mona Post OfficeMona Road, Kingston 7 (UWI Back Gate)876-223-9054
    17Montego Bay #1 Post OfficeMegre Bay Road, Montego Bay,876-239-0994
    18Montego Bay #2 Post Office120 Barnett Street, Montego Bay876-239-0995
    19Morant Bay Post Office43 Queens Street, Morant Bay876-220-2305
    20New Kingston Post OfficeShop 6c,  New Kingston Shopping Centre876-223-9760
    21Ocho Rios Post OfficeMain Street, Ocho Rios876-220-1470
    22Port Antonio Post OfficeGideon Avenue, Port Antonio876-220-2478
    23Port Maria Post Office6 Main Street, Port Maria876-214-6646
    24Runaway Bay Post OfficeMain Street876-220-1910
    25Santa Cruz Post Office9 Coke Drive, Santa Cruz876-239-0867
    26Savanna-la-mar Post Office105 Great George Street, Savanna la mar876-218-0975
    27Spanish Town Post Office21 Adelaide Street, Spanish Town876-220-0494
    28St. Ann’s Bay Post Office 8 Main Street, St. Ann's Bay876-220-1938
    29UTech Post OfficeUTech Campus, 237 Old Hope Road, Kingston 6876-224-0052
    30Waterford Post OfficePassage Fort Drive; Waterford876-220-0493
    31Western District Office109 Molynes Road; Kingston 20876-224-0063
    32Windward Road Post Office95 Windward Road; Kingston 2876-224-0067
  • What are Klick ‘N’ Ship opening hours?
     Mondays to FridaysSaturdays
    1Bridgeport 8:00 am - 5:00 pm
    2Brown’s Town 8:00 am - 5:00 pm
    3Central Sorting Office 8:00 am - 5:00 pm
    4Constant Spring 8:00 am - 5:00 pm9:00 am - 1:00 pm
    5Cross Roads Post Office 8:00 am - 5:00 pm
    6Falmouth Post Office 8:00 am - 5:00 pm
    7General Post Office 8:00 am - 5:00 pm
    8Fontana Waterloo 8:00 am - 5:00 pm
    9Greater Portmore 8:00 am - 5:00 pm9:00 am - 1:00 pm
    10Gregory Park 8:00 am - 5:00 pm
    11Half Way Tree 8:00 am - 5:00 pm9:00 am - 1:00 pm
    12Liguanea (Main) 8:00 am - 5:00 pm9:00 am –1:00 pm
    13Linstead Post Office 8:00 am - 5:00 pm
    14Mandeville 8:00 am - 5:00 pm
    15May Pen 8:00 am - 5:00 pm
    16Meadowbridge Post Office 8:00 am - 5:00 pm
    17Mona Post Office 8:00 am - 5:00 pm
    18Montego Bay #18:00 am - 5:00 pm
    19Montego Bay #28:00 am - 5:00 pm
    20Morant Bay8:00 am - 5:00 pm
    21New Kingston8:00 am - 5:00 pm
    22Ocho Rios8:00 am - 5:00 pm
    23Port Antonio8:00 am - 5:00 pm
    24Port Maria8:00 am - 5:00 pm
    25Runaway Bay8:00 am - 5:00 pm
    26Santa Cruz8:00 am - 5:00 pm
    27Savanna-la-mar8:00 am - 5:00 pm
    28Spanish Town8:00 am - 5:00 pm
    29St. Ann’s Bay8:00 am - 5:00 pm
    30Utech Post Office8:00 am - 5:00 pm
    31Waterford Post Office8:00 am - 5:00 pm
    32Western District Office8:00 am - 5:00 pm
    33Windward Road Post Office8:00 am - 5:00 pm

Processing of Packages

  • How long does it take for my package to be processed?

    All packages received takes 1 business day for processing, as such packages MUST be received before 2:00 p.m.  on Thursday and Tuesday to be processed in time for the shipment leaving to the Miami airport on Friday and Wednesday.  In some instances, packages received after 2 p.m. might be processed and included, this depends on the volume of packages received.

  • How are Fragile Items Treated?

    We charge a flat fee of US$25 to bubble wrap TVs, and monitors to prevent breakage.  This service is automatically applied to all such items when received at our Miami warehouse.

  • How can I place packages on hold?

    Packages can be placed on hold by you by clicking on the link provided in the email advising you about the arrival of the package in Miami.

  • How do I release packages placed on hold?

    Our team will release your packages that have been placed on hold AFTER each shipment has left the Miami warehouse. If there are multiple packages, we will review the invoices to ensure that the total doesn’t exceed US$50. If the invoices weren’t uploaded, we will release only one package.

  • Do you charge Dimensional weight?

    We charge actual weight for all packages that can hold inside of our Jumbo shipping bags. Notwithstanding, all items that are wider or longer than our shipping bags will ship as a Loose Piece. All loose pieces are charged by the volume weight. The volume weight is calculated as follows: L x W x H divided by 166 (measurements should be in inches).

Returning of Package

  • What happens if I would like for a package to be returned to shipper?

    If you receive a package that you would like to be destroyed, collected by someone or returned to shipper, the following options and associated costs are available:

    OptionsRates
    Request that we destroy your packageUS$5
    Return the package to the supplierUS$15.00 plus shipping
    Pick up the package at our Miami warehouse “In & Out Fee”US$15.00 plus shipping
    Have it delivered to a local Miami address of your choiceUS$15.00 plus shipping

Storage and Disposal

  • Are there storage fees charged for items held at my pickup location?

    Yes, storage fees are charged if your item(s) is/are not collected 14 days from the notification of arrival at your pickup location. The storage fee will be $100 per day per item thereafter.

  • When are items considered for auctioning?

    Failure to collect item(s) within 30 days after the item(s) has/have been delivered to your pickup location will result in the company auctioning the item(s) at its next scheduled Auction.

Customs and Clearance

  • Why do I have to agree to Klick ‘N’ Ship acting on my behalf before signing up?

    It authorizes Klick ‘n’ Ship to act on your behalf in respect to Customs clearance,declaration and payment of any and all customs charges that may be applicable to your shipments.

  • Why do I need to provide my Taxpayer Registration Number (TRN) when I am registering?

    Jamaica Customs Agency requires your TRN when cargo is being cleared by our agent.

  • Should I provide an invoice and why?

    Jamaica Custom Agency requires that an invoice be tendered to them during the custom clearance process. As such, you are required to upload or email your receipt/invoice as proof of payment.

  • When are Customs Duties applicable?

    If the price paid exceeds US$50.00 or if the items are under $50 but deemed to be of a commercial nature, customs duties can be levied at the point of inspection by Jamaica Customs. The decision to levy custom duties and taxes is at the discretion of the Inspecting Customs Officer.

  • Will you Prepay Customs Duty?

    Klick ‘N’ Ship will pay Customs Duty and associate fees when clearing the items through Jamaica Customs. For goods exceeding US$299, we will ask the account holder to prepay customs duty prior to customs clearance, you will be advised via email as soon as the charges are known.

Hazardous & Restricted Materials

  • What are Hazardous & Restricted Materials?

    Hazardous items are considered dangerous or restricted as determined by Jamaica Customs, IATA and the FAA. Hazardous items are goods that require special treatment before they can be shipped via air. Restricted items are goods that require a special permit to enter the island.

  • Which products are restricted or hazardous?

    Click here to view: List of Restricted Items
    Click here to view: List of Banned/Restricted items on the Ministry of National Security

    EXPLOSIVES:
    All explosive materials including fireworks, flash powders, small arms ammunition or any items utilizing or containing explosive substances, detonators, flammable materials or propellants.

    GASES COMPRESSED:
    Gases, liquefied and non-liquefied compressed gases, flammable gases, including the containers for transporting these materials. This also includes aerosols.

    FLAMMABLE LIQUIDS:
    Flammable liquid with a flashpoint below 100°F, Pyrophoric liquids that ignite spontaneously at temperatures at or below 130°F, any other combustible liquids.

    FLAMMABLE SOLIDS:
    Materials that may be readily ignited by friction or retained heat, including spontaneously combustible and water-reactive materials.

    OXIDISERS & ORGANIC PEROXIDES SUBSTANCES:
    These include chlorates, permanganates an inorganic peroxides and any organic derivatives of hydrogen peroxide.

    INFECTIOUS AND TOXIC SUBSTANCES:
    Any substance liable to cause death or injury or harm to human health if swallowed, inhaled or contacted by the skin. Substances which are infectious to humans and/or animals, including genetically modified micro-organisms, biological products, diagnostic specimens and clinical and medical waste.

    RADIOACTIVE MATERIALS
    Any and all substances or combination of substances that spontaneously gives off ionizing radiation including items that may contain these substances.

    CORROSIVE MATERIALS
    A liquid or solid that causes visible destruction or irreversible damage to human tissue on contact, or in the case of leakage will materially damage or destroy other goods or the means of transportation.

    OTHER REGULATED MATERIALS ARTICLES
    Substances, which during transportation presents a danger not covered by other classes above.

  • What happens if I have already ordered a restricted item?

    If you receive a package that is restricted to fly, you have four options:

    Options

    Rates

    Request that we destroy it

     

    US$5

    Ask that we return the package to the supplier

     

    US$10.00 plus shipping

    Pick up the package at our Miami warehouse

     

    US$10.00 plus shipping

    Have it delivered to a local Miami address of your choice

     

    US$10.00 plus shipping

     

    Your selection needs to be communicated to our Customer Service Department. If no instruction is received from you within 2 weeks after the package arrives in Miami, it will be destroyed and the associated costs will be charged to your account

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